Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with Canada’s expanding energy and utility sector, Kinectrics has grown from a company of 300 to over 1,000 in only the last few years - and we aren’t looking to slow down. Join our diverse, supportive workplace for a rewarding career in the electricity industry.
Visit our website to learn more: www.kinectrics.com
The Opportunity
Employment Type: Permanent
Employment Level: Senior
Location: 393 University Ave, Toronto, ON M5G 1E6
Department: Materials and Major Components
Reports to: Service Line Director
Hours per week: 40
What We Offer
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the driver’s seat of your own career, setting you up alongside industry experts who will help you develop the skills essential to your professional growth in a dynamic, entrepreneurial, and rewarding work culture.
- Purpose: The work we do each day helps communities around the world. Find satisfaction in work that really matters, working alongside and as part of the best and brightest in the industry.
- Growth: To keep pace with Canada’s expanding energy and utility sector, we are growing more each day, which means more opportunities for you. We encourage our employees to grow alongside our company thanks to a number of significant training and personal development opportunities.
- Innovation: Our staff proudly develop innovations that push the industry forward.
- Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading trends and best practices, creating a desirable workspace for each and every one of our employees.
- Competitive Compensation: We offer a competitive total compensation package unmatched by most industries throughout North America.
Position Profile:
Life Cycle Management & Component Integrity (LCM&CI), one of the six Service Lines in Materials & Major Components (MMC) is seeking a Section Manager to help grow and manage Kinectrics’ Life Cycle and Asset Management business areas while also helping foster integration amongst other MMC Service Lines.
The assigned market or service area is expected to be in excess of $2.5+m in revenue with 7+ regular staff and a number of contract resources at any given time, it should be noted that significant growth of the team and revenue is anticipated in the coming years. Size and scope of accountabilities will vary in response to business needs. Aggressive growth targets are planned for the section and its related market size.
Accountabilities: How You Will Make an Impact
General Accountabilities:
- Lead a team of specialized staff providing life cycle and asset management services to clients
- Assign resources, provide support for Monitoring/Execution of Safety/Quality/Schedule/Budget of LCM&CI projects
- Provide preparation/oversight of proposals in answer to clients’ requests for proposals, including large, multi-disciplinary projects
- Interface with clients and maintain a client focused culture within the Section
- Manage performance, coach and train staff
- Reporting to SLD LCM&CI, provide support as needed in Management of Service Line and be a key point of contact with clients and internal Kinectrics areas
- Provide support for MMC business planning, budgeting, and growth activities
- Other duties as required
Specific Accountabilities
- To support delivery of LCM&CI services to power generation utilities and other customers.
- Provide overall administration and coordination under direction of the SLD, including:
- Support with SL sales funnel
- Support preparation for regular report out to internal senior management
- Assistance with budgets and forecasts for SL
- Review of progress reports
- Administer time sheets, vacation requests, etc.
- Approval (QA) review of deliverables
- Support for NCRs/actions
- Supporting development and implementation of non-technical procedures
- Support delivery of specialized engineering expertise in the area of Life Cycle and Asset Management
- Client resourcing support (secondment of LCM&CI engineers/analysts)
- Understand and assess client problems and help to determine appropriate means of solution.
- Interface effectively with other staff on multi-disciplinary projects.
- Interface effectively with other groups within MMC
- Interface effectively with internal functions (project management organization, finance, HR, etc).
- Stay current with developments within field of expertise.
Customer Relationships and Orders
- Manage complex and unique relationships with existing and new clients to bring in orders that meet or exceed targets. Ensure appropriate marketing material is available. Work closely with marketing staff to develop new leads while maintaining and growing the existing client base.
- Oversee a diverse portfolio of projects, to contribute to meeting or exceeding the department revenue target. Projects are to be completed in a timely manner and profitably ensuring excellent customer service and quality.
- Ensure quality of deliverables and overall client satisfaction
- Contribute timely input to invoicing and collections processes
- Work closely with other MMC sections and with service lines across Kinectrics to maximize opportunities.
- Ensure that the business strategy is well developed and based on good market and competitor knowledge. The agreed strategy is to be clearly articulated and communicated.
- Attend and participate in industry forums and represent Kinectrics business interests in a positive manner that encourages growth of services and revenue streams.
- Lead contact with customers and other external stakeholders. Manages complex relationships and conflicts/issues.
- Ensure effective routes to market, including personal sales, and develop new business opportunities in line with orders target
- Build relationships with and influence current and potential customers for continued and new work
- Provide feedback and client intelligence (i.e., quality, customer satisfaction, safety, technical problems, and competitive intelligence
- Identify sales leads and work with sales team in sales planning, follow through and close
- Provide technical sales support through proposals and presentations
- Requires excellent oral and written communication skills
- Identify and support service and market development priorities
Delivery and Profitability
- Ensure personal and section project commitments and related technical work are completed on time, within budget, and meet standards for quality and value
- Ensure effective project management within section
- Seek to grow the scope of services provided by the Section.
- Implements strategies in alignment with corporate initiatives, revenue targets, and supports a clear sense of direction and focus for the LCM&CI Service Line.
- Demonstrated ability to deliver projects under tight timelines and high-pressure to support client needs
Performance and Leadership:
- Perform and support managerial functions such as hiring, promotion, performance reviews, pay increases, staff development and disciplinary actions in accordance with established policies and procedures
- Lead and motivate team members, achieving effective utilization of resources.
- Support technical mentoring and development of employees.
- Lead by example and achieves results by effectively communicating job performance expectations.
- Able to manage teams of knowledge-based experts, staff, and trainees including providing work direction and oversight of work in the Kinectrics’ project lifecycle from proposal, through execution, and to close-out. This may include oversight of field assignments to ensure that work is performed safely, with qualified staff.
- Proactively seeks to enhance the resource base.
- Provide mentoring, coaching, and development to employees and contribute to the recruitment of new staff.
- Identify growth and development opportunities for team members.
- Accountable supporting error free culture & staff behaviors by implementing human performance tools.
- Meet personal and team billability targets – billability is expected to be on the order to 40%.
Selection Criteria:
- A Bachelor’s Degree (or higher) in Science or Engineering is preferred.
- Have a minimum of 8-10 years of experience, with some experience working on-site at a nuclear power plant.
- Have good working knowledge of CANDU plant systems, various degradation mechanisms, inspection requirements, applicable codes and standards, and fundamental understanding of Life Cycle and Asset Management programs. In depth knowledge in one or more areas would be an asset.
- Demonstrated capability to manage and lead a large, knowledge-based work unit.
- Demonstrated ability to deliver high quality products under tight timelines and high pressure to support customer schedules and needs.
- Demonstrated ability to develop and maintain excellent client relationships.
- Good problem-solving skills and experience in leading technical projects to successful conclusions.
- Good understanding of nuclear power plant design and operation.
- A Professional Engineer of Ontario (PEO), or eligible for PEO status, with a passion for engineering.
- Experience in project management and interfacing with and coordinating activities of multi-disciplinary teams.
- Have excellent communication skills, both written and oral, and have demonstrated a high commitment to quality.
Culture Development & Personal Characteristics:
- Able to handle a diverse and fast-paced workload, managing several competing priorities while keeping management, customers, and other stakeholders informed of progress and challenges while maintaining composure and demonstrating desired attitudes and behaviours
- Able to quickly comprehend and manage technically complex projects and issues, reporting solutions and progress correctly and concisely
- Role will frequently demand support to “other duties as required/special projects”, willingly and positive acceptance of these assignments, showing leadership by example is a key requirement for this position
- Drives a culture of high performance and safety where everyone is committed to and accountable for delivery of performance goals, ensuring a customer first culture.
- Establishes individual goals in line with corporate/departmental objectives, coaching and reviewing performance results.
- Provides training and skill development for both day-to-day operations as well as for growth and improved performance.
- Create a Lean environment, embracing a culture of continuous improvements always looking for opportunities to better the business.
- Manage quality processes and ensure best practices are followed
- Creates and maintains a positive culture focused on worker morale and corporate social responsibility.
Technical Competency:
- Broad knowledge of the Canadian and CANDU nuclear industry including material degradation, nuclear safety, engineering design, project/program management, and organizational and commercial aspects
- Excellent Problem-solving skills and experince in leading technical projects to successful completion.
- In-depth understanding of nuclear power plant design and operation
- Working knowledge of utility (client) commercial programs and systems
Occasional travel to other Kinectrics’ locations and client sites will be required.
Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
