BWXT Canada Ltd. (BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment. This includes steam generators, nuclear fuel and fuel components, critical plant components, parts and related plant services. BWXT Canada’s subsidiary, BWXT Medical Ltd. (BWXT Medical) provides its customers, who conduct life-saving medical procedures for patients around the world, the benefit of decades of experience in the development, manufacturing, packaging and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Cambridge, Ontario, BWXT in Canada has approximately 1,800 employees at locations in Peterborough, Toronto, Arnprior, Brampton, Port Elgin, Owen Sound, Kanata and Oakville, Ontario and Vancouver, British Columbia. BWXT Canada is a subsidiary of BWX Technologies, Inc. (NYSE: BWXT). Follow us on Twitter @BWXT and learn more atwww.bwxt.com.
Welcome to BWXT
We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.
Position Overview:
As our Customer Service Representative, you will manage the technical, cost, and schedule requirements of assigned contracts while serving as the primary point of contact for customers. You’ll respond to requests, inquiries, and complaints, help resolve commercial issues, and support sales and bidding activities for prospective contracts. Although the role has no direct reports, you’ll play a key part in ensuring company resources are aligned for successful contract execution.
Location:
On-site, Cambridge, ON
Your Day to Day as our Customer Service Representative:
- Respond to customer inquiries, requests, and complaints.
- Assist with sales and bidding activities for new contract opportunities.
- Negotiate and resolve commercial issues with customers.
- Coordinate engineering support to ensure timely, contract-compliant deliverables.
- Communicate contract requirements to manufacturing and monitor progress to ensure compliance.
- Monitor project financial performance and take action to meet cost and scope commitments.
- Set and manage engineering and manufacturing priorities, resolving any conflicts.
- Collaborate with other divisions to secure support and drive successful contract execution.
Required Qualifications:
- Bachelor’s degree in Engineering.
- 10 years of project management experience in construction or manufacturing.
- Strong understanding of the nuclear industry and related projects.
- Excellent analytical and technical writing skills.
WHAT WE CAN OFFER YOU: Ensuring the well-being of our employees is our priority and we offer comprehensive and competitive benefits for our employees and their families.
- Comprehensive Health Benefits – Including health, dental, vision, and disability coverage to keep you feeling your best.
- Secure Your Future – Defined Contribution Pension Plan and an optional Company-matched retirement savings plans (RRSP/TFSA/EPSP)
- Work-Life Balance – Flexible hybrid schedules and compressed workweek option available
- Help Grow Our Team – Earn generous referral bonuses with our two-tiered Employee Referral Program ($1,500 and $3,000!).
- Invest in Your Education – Up to $5,250 USD per year through our Educational Refund Plan.
- Professional Development – Gain access to training, certifications, and growth opportunities to advance your career.
- Your Wellness Matters – Enjoy gym membership discounts and access to mental health support programs.
- A Welcoming Workplace – Join a diverse, inclusive, and supportive culture that celebrates you.
- Fun & Connection – Engage in team-building activities organized by our Social Committee.
Ready to grow with us? Apply now and let’s build something amazing together!
BWXT confirms that the position represents a current vacancy within our organization.
At BWXT, we are committed to a fair, transparent, and inclusive hiring process. As part of our recruitment process, we use artificial intelligence (AI) tools to assist with screening and evaluating applicants. These tools support our efforts to make consistent and equitable hiring decisions.
The base salary range for this position in Ontario at the start of employment is expected to be between $85,000 and $126,000 per year. However, the base salary offered is based on local job market factors and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment.
Learn more about how BWXT employs nuclear technology to solve some of the world’s most important problems. BWXT’s capabilities video showcases our innovation in commercial nuclear power, addressing climate change, as well as our advanced nuclear medicine products treating patients around the world. We are People Strong. Innovation Driven.
BWXT Canada Ltd. embraces diversity of thought, values individuality, encourages new perspectives and provides equal opportunity in employment for all qualified employees and applicants without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability, or any other category protected by provincial law. BWXT Canada is committed to fostering an accessible, fair, and inclusive environment where all employees are able to access goods while being respected and supported. If you require accommodations during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact Human Resources.
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