Overview
This post leads our Network and Operations Directorate leading a team of 300 employees. This post is responsible for our incident & emergency response (labour, plant & vehicles), Network Security, Scheduling Hub and Control Room. It must strategically consider all incidents and stewardship of the network to continually improve the network function to its customer.
You will be leading teams responsible for several contractual & performance KPIs including Incident Response (Primary & Secondary); CAT 1 repairs (7 and 28 day); 7 Day Road space Accuracy; and minimising contractual payment penalties.
Your role
A key senior leadership team member as the Director for our dynamic Network Operations Directorate which is critical to the safe and serviceable M25 network operations and Services.
This pivotal role leads a team of three hundred dedicated professionals, driving excellence across various critical functions. The role needs to strategically deliver and improve key customer focussed performance metrics which ensure safety hazards are eliminated and that customer delay is minimised.
Being one of the busiest motorways in Europe, it attracts a very important stakeholder focus and can require ministerial commitments and engagement, legal and contract representation and acumen.
Your role needs to showcase our performance whilst reducing the risk of significant penalty payment mechanisms which could directly affect the profitable success of the business.
You will need to Lead and inspire an enthusiastic team, ensuring exceptional performance and engagement with a direct reporting line of subject matter experts. The four key divisions you will oversee are 'On road operations', control room, network access, and network resilience – each essential to our mission. An exploration of a self-delivery function is also a strategic delivery expectation to look to improve our services and be more efficient and effective with our resources.
You will leverage on your expert stakeholder management skills to navigate and resolve complex challenges with assurance. This role will allow you to play a vital role in guaranteeing the safety and reliability of road users' journeys and contributing to our operational success.
The four key focus areas are:
On road operations
- Leading CPS' on-road operations, delivering a safe network for our customers and reliable journey times. This includes responsibility for our Incident & Emergency Response, emergency repairs, winter gritting decisions and delivery across twenty-seven gritting routes.
Scheduling Hub
- We are in an exciting phase of improvement and how we manage the scheduling of our network. The Scheduling team manage the planning of cylical, defect management and emergency works, ensuring the CPS team and supply chain, who work alongside us, have access to the network when we have a secure network. There is also the responsibility of monitoring KPI compliance and risk management for our works.
Control Room
- Our control room is a 24/7 operation monitoring incidents and traffic activity on the network. The team liaisie with National Highways Control Rooms around incidents, manage the chain of command, and dispatch resources as appropriate. The team also play a key role providing insight and intelligence on network risk and incidents.
Network resilience and security
- The team are responsible for security and resilience of the Network (including CPS depots and offices) and delivering the contractual obligations. CPS Security team consults with several stakeholders around risks to the M25 network, including Connect Plus, National Highways and emergency services.
- The team investigate criminal offences such as fly tipping, theft and suspected terrorist related activity and collaborate closely with the local Police and external agencies. Operate security patrols at Dartford Crossing, Dartford cycle services, Abnormal Loads and Dangerous Goods Movements from the Kent Marshalling Area.
- Responsible for all our vehicles and fleet and deliver on behalf of BBATS, our duties under the Operators Licence.
About you
We work in a challenging environment with a wide range of employees and expect a lot from our people and whilst we are looking for someone who can demonstrate the below experience or capability, we offer support and development for all our employees.
- Leadership in highways operations infrastructure, construction, or a similar industry with transferrable expertise.
- Demonstrated ability to resolve complex issues and make informed decisions quickly in a fast-paced, reactive environment.
- Strong ability to engage and represent CPS effectively at all levels, including Board Members and client Executives and National Highways executives.
- Capable of inspiring teams, fostering a culture of continuous improvement, and driving operational excellence.
- Exceptional ability to build relationships, collaborate with stakeholders, and manage diverse workforce dynamics.
- Experience in leading multi-disciplinary teams, ensuring cohesion, and optimizing workforce performance.
- Understanding of budgetary control, cost efficiency, and financial responsibility within an operational setting.
- Strong aptitude for promoting and upholding the highest safety standards and regulatory compliance.
- Skilled in identifying and addressing safety concerns, proactively mitigating risks, and handling unexpected challenges.
- Ability to be resilient and adaptable in a dynamic environment.
- Emotional intelligent leader, with demonstratable skills to nurture and develop outcome focussed and positive teams.
Behaviours
- Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
- Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
- Challenging: Seeks and advocates improvements to add value and drive continuous performance.
- Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
- Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.
Rewards & benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.
Be rewarded. Find out more.
About AtkinsRéalis
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
Additional information
Security clearance
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
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