Can you see yourself providing support to the Commercial Proposal Manager and staff in the preparation of sales Proposals, Contract Change Order Requests, Contract acceptance, and Commercial documentation administration to ensure internal and external customer satisfaction? Does the idea of supporting revenue generation through positive, proactive engagement with Business Development team and commercial clients sound good to you? If you answered yes, then this may be the job for you!
What will you be doing!
- Coordinating and interfacing through the assigned Account Manager, on RFP responses with customers, ensuring professional protocols.
- Guiding CNL’s staff through the process of completing Proposals (offers to Commercial customers which include Work Package Requests, Expressions of Interest, Budgetary Estimates, Draft Agreements etc.)
- Providing input to Proposals that maximize revenue and win probability.
- Ensuring due dates to achieve in time delivery are communicated. Escalating issues when due dates are at risk.
- Ensuring assembly of a complete and accurate cost estimate
- Ensuring all required approvals are completed (financial, Legal, etc.)
- Supporting all steps in CNL Conflict of Interest process (Independent Assessor approval, COI plan, staff recusals, AECL notification/ approval, etc.)
- Completing Risk Review Checklist from Risk Review For Sales for all commercial Proposals. Recommending acceptance of Level 3 risk Proposals.
- Ensuring Proposal meets customer requirements (RPF/RFQ/Statement of Work)
- Completing and formatting the commercial component of proposals and ensuring consistency and continuity of proposals.
- Reviewing of final Proposals prior to the Commercial Proposal Manager for; scope, deliverables, price, QA requirements, assumptions, payment terms, risks, pricing and possible concerns.
- Submitting approved Proposals to customers.
- Guiding CNL’s staff through the process of completing Contract Change Order Requests (this include Change Order Requests, Change Control Notices, Request for Change Order, Contract Amendment Request, etc.)
- Providing input to Change Orders that maximize revenue and win probability
- Ensuring assembly of a complete and accurate cost estimate
- Ensuring client directed changes have appropriate legal review and changes to the scope of work are reviewed and approved by the Project Lead;
- Ensuring all required approvals are completed (financial, Legal, etc.)
- Assessing impact change request has on previous approvals (for example Conflict of Interest, Risk Review) and taking appropriate actions
- Reviewing current Contract and ensures Change Order Request succinctly describes the requested change to the Contract
- Submitting Contract Change Order Requests to the customer
- Comparing Contract (this includes Purchase Orders, Contract Orders, Agreements, etc.) to CNL’s previously submitted Proposal and making recommendation for acceptance or identifying discrepancies to Commercial Lead and Project Lead.
- Acting as a point of contact for external customers in obtaining acceptances from the customer for any clarifications or exceptions.
- Ensuring all required approvals are completed (financial, Legal, etc.)
- Submitting approved Contract to the customer.
- Maintaining Business Development database of all required contractual documents
- Acting as a point of contact for internal customers to provide commercial/contractual information, answering queries, giving advice and making recommendations to ensure customer satisfaction.
- Managing shared Business Development mailbox
- Preparing monthly reports and updates performance scorecards.
- Providing interim support for colleagues’ position during their absence.
- Acting as Business Development representative for CNL initiative
- Participating and providing support to audits
- Supporting resolution of customer issues and resolves problems efficiently and effectively (either individually or by garnering the appropriate resources to resolve issues).
- Acting as a point of contact for external customers to provide commercial/contractual information, answering queries, giving advice and making recommendations to ensure customer satisfaction.
- Sharing information with CNL staff to help them remain aware of client issues in order to develop and support strategies and tactics to ensure client needs are met.
- Providing answers to customer needs, and seeking out the appropriate management input, where the risks to CNL are substantial. This requires good judgment in the determination of high-risk situations or those that may jeopardize the customer relationship.
- Identifying and implementing improvements to reduce approval cycle times and enhance customer satisfaction.
- Ongoing reviewing of procedures and compliance and to ensure CNL’s requirements are met while meeting customer’s expectations
- Monitoring compliance to Proposal document requirements, assessing record preparation and retention, completing assurance, final distribution and storage of records.
- Other duties as assigned by your manager.
What we are looking for:
- Education
- Post-secondary education in a related field, commerce, finance, economics, accounting, business administration would be an asset.
- Experience
- Two (2) years relevant professional experience with exposure to marketing and sales of technical products or customized services would be an asset
- Knowledge, Skills & Experience
- Demonstrated skills in setting appropriate personal, unit, departmental, divisional or organizational priorities and directions; individual and team performance measurement and evaluation skills.
- Demonstrated ability to meet Customer deadlines, with an ability to manage and prioritize a workload that involves several projects with project teams from across CNL.
- Ability to work effectively with personnel of varying disciplines.
- Excellent computer literacy including the use of spreadsheets, databases and word processing software.
- Demonstrated extremely high level of attention to detail.
- Must possess a high level of motivation with a demonstrated ability to work independently and in a team environment.
- Knowledge of sales cycle from Lead to Commercial Contract close out.
- Knowledge of CNL Commercial requirements including Conflict of Interest and Site Operating Contract Agreement requirements
- Ability to handle confidential information and sensitive situations with tact and diplomacy in dealing with internal and external customers.
- Knowledge of CNL’s diverse market sectors, business issues and requirements
- Knowledge of databases to understand where and how to retrieve information to run queries and reports.
- Knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) to write reports and contracts, modify existing proposals, manipulate data, create tables and formulas
- Knowledge of procedures and processes of contracting to support CNL’s commercial objectives and help management ensure CNL and client contractual obligations are met.
- Security Clearance Eligibility Required
- Level 2 Secret which has a minimum requirement of 7 years of verifiable history in Canada, Australia, New Zealand, United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat “Standard on Security Screening” and the “Policy on Government Security”.
Why CNL?
Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We're reinventing ourselves to be the pacesetters so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.
We offer a complete total rewards package :
- paid time off (vacation, sick, floater & personal);
- benefits effective day one, that’s right, no waiting period;
- tuition support
- and a pension!
Do Our Priorities Resonate with You?
- Clean energy for today and tomorrow.
- Restore and protect the Environment.
- Contribute to the health of Canadians.
Location :
CNL works with employees across Canada to enable a remote workforce where possible. Our Work from Home employees are provided with the equipment required to be successful: laptop, monitor, external etc. Of course, we always love a visit to site when possible!
CNL is committed to providing an atmosphere free from barriers that promotes equity, diversity, and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders, and partners of all racial, cultural, and ethnic identities. Read here for more on our DE&I Commitment.
CNL also supports a workplace environment and corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity, and Excellence. These values encourage equitable employment practices and career prospects inclusive of accommodations for all employees.
CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please indicate via our ATS when applying. All information received regarding accommodation requests will be kept confidential.
The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.
#LI-REMOTE
